Dedicated ongoing care for your Shopify store

Support & Maintenance

Your Shopify store never sleeps — and neither does our support team. Monthly retainers that keep your store fast, secure, up-to-date, and converting at peak performance.

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What's Included

Priority bug fixes

24/7 uptime monitoring

Monthly Shopify updates

Security vulnerability patching

Performance optimization

Feature additions & enhancements

App conflict resolution

Monthly health reports

Our Process

Onboarding Audit

Full technical audit of your store — identifying performance bottlenecks, security gaps, and quick wins.

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Ticket System Setup

We configure a private project channel (Slack/email/portal) for streamlined communication and ticket tracking.

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Monthly Optimization

Proactive monthly tasks — updates, performance checks, security scans — in addition to reactive bug fixes.

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Quarterly Reviews

Quarterly strategy calls to review performance metrics and plan upcoming enhancements.

Why This Matters

Peace of Mind

Know that Shopify experts are watching your store 24/7 — so you can focus on your business.

Faster Resolution

Retainer clients get priority support with guaranteed response times (1hr for critical issues).

Proactive Protection

We catch and fix issues before they affect your customers or revenue.

Cost Predictability

Fixed monthly fee — no surprise invoices for routine maintenance and small fixes.

Frequently Asked Questions

What is included in the monthly retainer?

Plans include a set number of development hours, 24/7 monitoring, bug fixes, security patches, app updates, and a monthly performance report.

How quickly do you respond to critical issues?

Critical issues (site down, checkout broken) receive a 1-hour response SLA. Non-critical bugs are addressed within 1 business day.

Can I use retainer hours for new features?

Yes. Unused hours each month can be used for new feature development, design updates, or landing page creation.

What are your retainer plan options?

We offer Starter (10 hrs/mo), Growth (25 hrs/mo), and Enterprise (50+ hrs/mo) plans. Contact us for pricing and to discuss which fits your needs.

No commitment required

Book Your Free Strategy Call

In 30 minutes, we'll audit your Shopify store, identify your biggest growth opportunities, and show you exactly how we'd scale your business. Zero pressure, 100% value.

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