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Dedicated ongoing care for your Shopify store

Support & Maintenance

Your Shopify store never sleeps — and neither does our support team. Monthly retainers that keep your store fast, secure, up-to-date, and converting at peak performance.

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Live Client Results Engine
New Users
48.2k
+18.4%
Sessions
124.9k
+24.1%
Page Views
512.4k
+32.8%
Bounce Rate
28.4%
-12.3%
Page Per Visit
4.8
+15.2%
# Conversions
18.9k
+41.0%
Client Conversion & Growth Velocity
0+
Leads Generated
0+
Forms Submitted
0+
Chat Conversations
0+
Inbound Calls

What's Included

Priority bug fixes
24/7 uptime monitoring
Monthly Shopify updates
Security vulnerability patching
Performance optimization
Feature additions & enhancements
App conflict resolution
Monthly health reports
Proof of Work & Real Merchant Results

Verified Service Proof of Work & Case Studies

Explore actual client projects we delivered — complete with high-resolution screenshots, verified conversion & revenue metrics, and the exact tools/apps used for each project.

Craft & Grain Sub-Second Speed Optimization
Craft & Grain Co.
99/100↑
Lighthouse Speed Score
Apps we used
Shopify Liquid
Google Lighthouse
APPHotjar

Craft & Grain Sub-Second Speed Optimization

99 Lighthouse Performance Score & Core Web Vitals Cleanup

Performed a complete Liquid theme audit, purging obsolete app scripts, optimizing hero images to WebP, and deferring non-critical JavaScript execution.

Lighthouse Score
99/100
Page Load Speed
0.8s
Conversion Lift
+32%
Speed OptimizationCore Web VitalsLiquid Audit
Global Enterprise 24/7 Monitoring & SLA Retainer
Global E-Com Enterprise
99.99%↑
Verified Store Uptime
Apps we used
Shopify Plus
Zendesk
Gorgias

Global Enterprise 24/7 Monitoring & SLA Retainer

1-Hour SLA Emergency Bug Fixes & App Conflict Audits

Provides around-the-clock store monitoring, instant app update verification, security vulnerability patching, and guaranteed 1-hour critical response SLA.

Uptime SLA
99.99%
Response SLA
< 15 mins
Emergency Hotfixes
100+
24/7 SupportSecurity Patches1-Hour SLA

01

Onboarding Audit

Full technical audit of your store — identifying performance bottlenecks, security gaps, and quick wins.

02

Ticket System Setup

We configure a private project channel (Slack/email/portal) for streamlined communication and ticket tracking.

03

Monthly Optimization

Proactive monthly tasks — updates, performance checks, security scans — in addition to reactive bug fixes.

04

Quarterly Reviews

Quarterly strategy calls to review performance metrics and plan upcoming enhancements.

Peace of Mind

Know that Shopify experts are watching your store 24/7 — so you can focus on your business.

Faster Resolution

Retainer clients get priority support with guaranteed response times (1hr for critical issues).

Proactive Protection

We catch and fix issues before they affect your customers or revenue.

Cost Predictability

Fixed monthly fee — no surprise invoices for routine maintenance and small fixes.

Frequently Asked Questions

What is included in the monthly retainer?
Plans include a set number of development hours, 24/7 monitoring, bug fixes, security patches, app updates, and a monthly performance report.
How quickly do you respond to critical issues?
Critical issues (site down, checkout broken) receive a 1-hour response SLA. Non-critical bugs are addressed within 1 business day.
Can I use retainer hours for new features?
Yes. Unused hours each month can be used for new feature development, design updates, or landing page creation.
What are your retainer plan options?
We offer Starter (10 hrs/mo), Growth (25 hrs/mo), and Enterprise (50+ hrs/mo) plans. Contact us for pricing and to discuss which fits your needs.
No commitment required

Book Your Free Strategy Call

In 30 minutes, we'll audit your Shopify store, identify your biggest growth opportunities, and show you exactly how we'd scale your business. Zero pressure, 100% value.

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